Jefferson's Newspaper

Given that one of my primary occupational roles is providing tech support, I offer the following question in part as preemption in my own self-interest but also in the interest of exploring the scope of instruction in the digital humanities (or the “digital” anything for that matter): Should Your Syllabus Include a Note on Web Browsers? If you teach an online class or a class with a significant online component, the answer might be yes.

Whether you are using BlackBoard, a blog platform, or a “proper” CMS, if your course site is doing anything remotely interesting, one of your students is probably using a browser that is not up to the task.

I get questions all the time about browser-related issues and even when I do instructional sessions and warn against using certain old browsers, the questions still roll in. My first troubleshooting question is invariably “what browser are you using?” If the answer is Internet Explorer, that’s usually the last question, followed by many “informative” statements of (arguably) questionable relevance and utility. If nothing else, my mini-rants leave a student with — if not a full understanding of the problem — at least a sense that the “blue e” on their desktop is called a browser, that it’s used to “open the Internet,” and that there apparently are multiple options from which to choose. For many this is a revelation of no small impact.

While not the higher order stuff we (think we) should need to teach at a college level, understanding browsers can still be an opening to understanding lots of “entry level” issues in new media and web publishing. HTML, CSS, JavaScript, and more all rely on the surprisingly fragile ecosystem created by both the browser and the coder (even when the coder is a giant billion dollar company like Google, who themselves have given up on supporting old browser tech). If you plan to even broach the topic of web development and design, the browser is the natural place to start. Even if you just want your students to be able to use and evaluate web sources and digital projects, using an old browser is going to work against your sanity and their success.

Browsers are also an obvious choice for opening up discussions about open source technologies. Firefox, Chrome/Webkit, and Opera are great examples of a movement by which users have become creators/participants, and technology can — through small but scaled contributions — be bent to our will, rather than the other way around. If you are using Drupal, WordPress, Omeka or some other open source web publishing platform in your class, or if your students use open source desktop software like Audacity or GIMP, this is a natural connection. Open source is the key to so much recent innovation in education, academe and on the web more broadly, that if you don’t think being an open source advocate is part of your job, perhaps you should ask yourself why not.

Savvy students and instructors may intuitively understand that they can improve their online experiences by seeking out new approaches and alternatives when problems and questions arise, and that recency and novelty are actually important in technology, but this is by no means a norm in any non-tech sector of our culture. If you don’t know what you don’t know, you pretty much stick with what you do know — even if it sucks. I recently questioned a colleague for requiring that assignments be “prepared in MS Word”; if the end product is in the right format (.doc in their case), why require a specific software that comes with specific costs and benefits. Let students choose what software to use and note that there actually is a choice to be made (yes, OpenOffice, iWork, GoogleDocs, and more all export into Microsoft formats if desired), instead of hiding a broader question (what software to use) inside of an unnecessarily absolute decree (buy and use Word) that addresses a specific problem (students turning in papers in unreadable formats) but ignores the bigger context. This is not Microsoft hate (I like Office and, surprisingly, even Windows7), but a serious question about how we prepare students for careers that will invariably involve software and hardware choices (if not by them, than for them). So maybe your students won’t be designers, programmers, IT specialists, or whatever, but they will be consumers of technology and perhaps digital creators of another kind. Scholars and writers (not to mention managers, etc) still need to be versed in the basics of technology so they can understand the options at their disposal, the forces that shape their world, and the language with which to convey their needs and ideas (try asking an 80 year old to describe the usability and effectiveness of a piece of software or a website; these are learned skills). Connoisseurship has its utility.

Security is another issue that needs little description here. Basically, keeping your browser, your OS, and all of your other software updated will go a long way in preventing spyware, viruses and generally poor performance.

A “note on browsers” doesn’t directly address all of the issues above, but it’s potentially a start and it probably can’t hurt.

Even if you are not interested in any larger questions about digital literacy or open source advocacy, or it simply does not fall into the purview of your course, you still might want to include some kind of note on browsers, if only to reduce time spent troubleshooting and haggling with tech-averse students. So with that in mind, I offer the following:

Prefab “Note on Browsers”

This course requires extensive use of the Internet, including websites and other online resources that may require the use of a up-to-date, standards-compliant web browser. Web browsers are free to download and may be installed on any computer in a matter of minutes. Acceptable browsers include the most recent versions of Firefox, Opera, Chrome, Safari, and Internet Explorer. To ensure that your browser is updated to the most recent version, open your browser and go to Tools >> Options (PC) or Help >> Check for Updates (Mac), or download the latest version of your browser choice at http://www.browserchoice.eu

A randomized list of browser choices:

www.browserchoice.eu
This is actually the same interface that is shown to new computer buyers in the EU, where it was decided that Microsoft’s bundling of Internet Explorer with Windows was anti-competitive and potentially harmful to innovation.

IE6 No More

www.ie6nomore.com
A nice little script you can drop into the header of your site so that users of IE6 and IE7 will get a warning reading “For a better experience using this site, please upgrade to a modern web browser” with links to upgrade to the latest version of IE or download an alternative. Don’t forget to update the code when IE9 comes out in late 2010/early 2011 to be sure your students/users are taking advantage of Microsoft’s promise of greater support for existing and emerging HTML/CSS standards.

Browser-Update.org

www.browser-update.org
I haven’t used this script yet; it looks similar to IE6 No More but apparently checks for outdated versions of Opera, Safari, Chrome, and Firefox as well as Internet Explorer. Billed as an “an initiative by web designers, webmasters and bloggers who want to bring the web further and help their visitors.”

NOTE: The images above are from the very awesome looking Harmonia Pastelis Icon Pack by Teekatas